Transfer Center at St. Luke's
Making the Connection
St. Luke's Transfer Center streamlines access to our providers and services with a single phone call. Our purpose is to connect providers for consults, admissions, transfers, and placement of patients to the appropriate care area.
Contact Us: Transfer Center Available 24/7
- (208) 381-2525
- Fax: (208) 381-8882
What to Have Ready When You Call
Please have the following information:
- Patient's date of birth, last and first name or St. Luke’s medical record number (MRN)
- Fax face sheet to (208) 381-8882 to validate patient identity
- Push films/studies so consulting provider(s) can review with referring provider
Please also be prepared to provide:
- Your name, role, and direct call-back number
- Referring provider name (spell last name, then provide first name)
- Referring facility, department, and current room number
- Diagnosis and requested specialty, if known (i.e., pediatrics, hospitalist, cardiology, etc.)
- Preferred accepting facility, if known (Boise, Magic Valley, Meridian, and Nampa)
Special Instructions
Emergent Transport Requests
If immediate transport has been requested prior to connection with the on-call provider, the Transfer Center will bring Air St. Luke’s into the call to hear about the patient's:
- Current weight in kilograms
- Isolation status
- Intubation status
- Current medication drips, if any
- Cardiac monitoring, if any
Air St. Luke's will offer available resources or provide a timeline for updating the referring site.
Best Practices for Ensuring Successful Hand-Off
- Send a copy of pertinent documents such as provider and nursing records, medication record, diagnostic images, slides, etc. with the patient
- Call in a nursing report to the receiving unit prior to patient leaving facility (Transfer Center to provide)
- If patient condition changes or re-connections with providers are needed, please call the Transfer Center back at (208) 381-2525.
Why Use the Transfer Center?
- Single phone number to call for all patient populations, 24/7
- Staffed by experienced RNs and telehealth specialists, 24/7
- Quick connection to on-call physicians for Boise, Magic Valley, Meridian, and Nampa
- Ability to conference in multiple providers into one call to determine plan of care
- Recorded provider hand-off to all sites promoting best practices and patient safety
- Real time charting of the Transfer Center request into the patient's EMR
- Auto-acceptance available for specific time-sensitive patient diagnosis/populations
- Collaboration with Air St. Luke's specialists who find and deploy transport assets
- Completion of bed placement for Boise, Magic Valley, Meridian, and Nampa sites