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Supporting Our Patients & Visitors

At St. Luke's, we’re committed to delivering compassionate, seamless support for every patient and visitor we serve.

Provider sits with young patient smiling while in hospital bed.

Supporting Our Patients & Visitors

At St. Luke's, we’re committed to delivering compassionate, seamless support for every patient and visitor we serve.

Providers wheels patient in the hospital.

Surrounding You with Care

Your comfort, care, and confidence matter every step of the way. From accessibility assistance and language interpretation to emotional support and services, our team is here to make your experience as smooth and reassuring as possible. Whether you're arriving for care or visiting a loved one, we’re dedicated to helping you feel informed, welcomed, and cared for.

  • Visiting
  • Medical Records and Billing
  • Commitment to Safety
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Visiting St. Luke's

Navigate everything you need to know about your upcoming visit to St. Luke's, including support services and our commitment to providing patients with an accessible experience.

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Access Medical Records & Billing Information

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     Access Your Medical Record With MyChart

    When you use MyChart, you can view test results, contact your provider, request medication refills, and schedule appointments.

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  •  Billing & Insurance Information

    Make an online payment, or find information on billing, insurance plans accepted, financial assistance, and other payment options at St. Luke's.

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We’re committed to caring for your family through every season of life, with support, guidance and connection along the way.

Commitment to Safety and Continuous Improvement

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     Patient Rights and Responsibilities

    Good health care is a partnership. Our employees and health care providers will show you respect, maintain your dignity, and make you feel as comfortable and empowered as possible while you’re receiving care from us.

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     Providing Feedback

    At St. Luke's, your feedback is important to us. We encourage you, your family, and your caregivers to share observations, voice concerns and compliments, or recommend changes.

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Responsible Use of Artificial Intelligence

During your visit, the St. Luke’s team may use artificial intelligence (AI) to assist with tasks. At St. Luke’s, AI is a tool to support, not replace, human judgment. Every AI solution we use is guided by principles that protect patients, empower our workforce, and maintain trust. Our goal is simple: use AI responsibly to improve care, support our teams, and maintain the trust you place in us. 

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  • Human-centeredness: We keep people at the core of every decision. AI is designed to enhance human expertise and preserve the relationships that define care.
  • Safety: Patient safety comes first. We rigorously design, test, and monitor AI to ensure accuracy, fairness, and reliable performance.
  • Security: Your data is protected. We apply strict security controls and comply with healthcare privacy laws to safeguard sensitive information.
  • Transparency: We are open about when and how AI is used, providing clear explanations so patients and staff understand its role.
  • Accountability: AI operates under strong governance. Defined responsibilities and oversight ensure issues are addressed quickly and responsibly.
  • Stewardship: We aim to adopt sustainable AI solutions — clinically, environmentally, operationally, and financially — so they deliver long-term value without compromising care.
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