MyChart
Paperless Billing Now Active
Automatic Enrollment for St. Luke's Patients
As of Oct. 1, 2024, all St. Luke’s patients can manage their bills and payments in St. Luke's MyChart, the same convenient place you schedule health care visits and order refills on medications - and it's more secure. You will not receive a paper statement via the mail for charges on that date and any charges going forward.
- View charges for services in one place.
- More easily understand what is covered by insurance.
- See your recent payments and any refunds given.
How Bills are Issued
If you've given us insurance information, we'll submit a claim on your behalf. St. Luke’s is required to file a separate claim to your insurance for each inpatient or outpatient visit; therefore you'll receive a separate bill and account number for each visit and date of service.
We do ask that you provide your insurance information when you register with us, as well as any changes that may have occurred since your last visit.
Radiologists, pathologists, anesthesiologists, and consulting physicians may bill you and/or your insurance company separately for their services. These consulting physicians may not be hospital employees; therefore they may not be participating members of your specific insurance plan. If you have any questions regarding your insurance coverage or bills from these providers, please contact them directly.If you don't have insurance, you'll receive a bill shortly after services are provided. Please remit payment in full at that time. If you're unable to pay the balance in full, visit our payment plans section for other options.
FAQs: General Billing
Click each question below for its answer:
Please contact Patient Financial Services. You can find the number below or on your statement.
St. Luke's Patient Financial Services
(208) 706-5999 or toll-free 1-844-535-1293
Yes, both physician and hospital charges are on the same statement.
For other services such as radiology or anesthesiology, you’ll receive separate statements from those providers. Please contact those providers directly if you have any questions about their bills.
St. Luke’s suggests that you review your policy and benefits prior to receiving any medical services. If you have any questions regarding your policy, please contact your employer or insurance carrier.
Depending on the type of insurance you have and the services you receive, you may be asked to pay a co-payment, deductible, or co-insurance at the time of your visit. If you don’t have insurance, you may be asked to make payment in full. If you have an outstanding balance at the time of service, you may be asked to pay it at that time.
You can expect to receive a bill after we’ve received payment or denial from your insurance company. However, if you aren’t covered under any insurance policy, you can expect to receive a bill within 7-10 days following your visit.
Before receiving services, please call a patient financial advocate in your area. If services have already been provided, please call St. Luke's Patient Financial Services to make payment arrangements (see first question above for contact information).
Yes, learn more here or contact St. Luke's Patient Financial Services (see first question above for contact information).
Yes. If insurance information is provided for both carriers, we’ll first submit a claim to your primary carrier. Upon receipt of payment and/or response from your primary carrier, we’ll then submit a claim to your secondary carrier.
If there’s a patient responsibility (co-pay, deductible, co-insurance) after your insurance company pays your claim, then you’ll be notified via a statement. Otherwise, no statements will be sent to you reflecting the insurance payment.
Medicare/Medicaid classifies St. Luke’s Health System as a “provider-based” hospital, which means that our billing process must adhere to specific rules and requirements. One of these requirements is to split the physician or professional services rendered by your provider apart from all other charges related to your visit.
For example: A visit to a physician will incur two separate charges. The first charge is for the physician's professional services, while the second charge is the facility fee. You do not receive duplicate bills for the same service. Some insurance companies may cover both provider and facility charges and some may not. However, you should only receive one statement from St. Luke’s when the outstanding balance is your responsibility.
If you think the bill has already been paid, please contact St. Luke's Patient Financial Services so we can review the account. (See first question above for contact information.) You may be asked to provide copies of the documentation supporting proof of payment.
For copies of your itemized charges, please call St. Luke's Patient Financial Services. (See first question above for contact information.)
FAQ: Paying Your Bill
Click each question below for its answer:
Make a payment by using the ‘Pay Now’ button. This will take you to the Account Payment screen. From there, you can make either a full payment or a partial payment. If you have multiple accounts, you can choose to make a payment towards one specific balance or multiple balances, depending on your needs.
- MyChart electronic billing: If you have a MyChart account, you can receive and pay medical bills online and review your payment history by entering your MyChart username and password.
- Guest payment in MyChart: If you don’t have a MyChart account and do not wish to sign up for one, you can pay your medical bills online by going into MyChart as a guest, entering your account number and last name. The account number can be found on your statement.
You can create a customized monthly payment plan in MyChart. You’ll be able to:
- Set up automatic monthly payments.
- Receive an email or text confirming your payment.
- View billing summary, current balances and other details.
FAQ: Electronic Billing in MyChart
Click each question below for its answer:
When a new statement is available, you will receive a notification in your MyChart account and via email or text based on your preference in our electronic medical record or the personal information in your MyChart account.
You will start receiving billing statements electronically through MyChart on Oct. 1, 2024. If you don’t respond to the statements delivered electronically, you will receive a paper statement by mail for that balance.
Statements will be posted in MyChart. Those enrolled in MyChart will find them under the billing section. Guests will use the account number in their notification to locate their bill in MyChart
For other services such as radiology or anesthesiology, you’ll receive separate statements from those providers. Please contact those providers directly if you have any questions about their bills.
FAQ: Paperless Billing
Click each question below for its answer:
Paperless billing is when you receive and pay your bills online. After Oct. 1, you will receive an email or text message notification when a new statement is ready in MyChart, instead of receiving a paper statement. The notification will be sent based on your preference in our electronic medical record or listed under Personal Information in your MyChart account. You will then pay your bill or set up a payment plan through MyChart. Those not enrolled in MyChart can pay their bills online as a guest.
Note: It is important that your email address and phone number are correct in MyChart, and that you have not blocked MyChart from sending you emails or texts.
After Oct. 1, 2024, you can choose to opt into a paper statement at any time. You’ll need to sign in to MyChart to select and return to paper billing statements, see instructions below, or call Patient Financial Services at 208-706-5999 or 1-844-535-1293. You will still be able to pay online as a guest through MyChart.
Instructions for opting into paper statements: From the Billing Summary tile, click the toggle switch to off for paperless billing. After saving changes, click Review billing notifications to manage communication settings. Click Advanced settings to view all options and then save changes.
FAQ: St. Luke's Bill Pay
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St. Luke’s Bill Pay is the online personal finance system St. Luke’s previously used to manage health care billing. It was decommissioned for payment posting on Oct. 1, 2024.
St. Luke's transitioned to MyChart Billing as our digital billing and payment platform. The St. Luke’s Bill Pay portal was decommissioned for payment posting on Oct. 1, 2024. You are still able to view and download your billing history and account information through Jan. 5, 2025 in the Bill Pay portal. After Jan. 5, 2025, you will no longer have access to the St. Luke’s Bill Pay portal. Thank you for your cooperation during this transition. If you have any questions or need assistance, please contact St. Luke’s Patient Financial Services at (208) 706-5999 or by submitting a St. Luke’s Bill Pay support request through Jan. 5, 2025.