Billing FAQs

As of Oct. 1, 2024, all St. Luke’s patients can manage their bills and payments in St. Luke's MyChart, the same convenient place you schedule health care visits and order refills on medications - and it's more secure. You will not receive a paper statement via the mail for charges on that date and any charges going forward.

  • View charges for services in one place.
  • More easily understand what is covered by insurance.
  • See your recent payments and any refunds given.

How Bills are Issued

If you've given us insurance information, we'll submit a claim on your behalf. St. Luke’s is required to file a separate claim to your insurance for each inpatient or outpatient visit; therefore you'll receive a separate bill and account number for each visit and date of service. 

We do ask that you provide your insurance information when you register with us, as well as any changes that may have occurred since your last visit.

Radiologists, pathologists, anesthesiologists, and consulting physicians may bill you and/or your insurance company separately for their services. These consulting physicians may not be hospital employees; therefore they may not be participating members of your specific insurance plan. If you have any questions regarding your insurance coverage or bills from these providers, please contact them directly.

If you don't have insurance, you'll receive a bill shortly after services are provided. Please remit payment in full at that time. If you're unable to pay the balance in full, you can create a customized monthly payment plan in MyChart. 

FAQs: General Billing

St. Luke's Patient Financial Services at (208) 706-5999 or toll-free 1-844-535-1293.

This contact information is also listed on your billing statement.

FAQs: Paying Your Bill

To make a payment, click the ‘Pay Now’ button to go to the Account Payment screen. From there, you can choose to pay in full or make a partial payment. If you have multiple accounts, you can select which balance(s) you'd like to pay based on your preferences.

FAQs: Paperless Billing

Paperless billing allows you to receive and pay your bills online. Instead of a paper statement, you’ll get an email or text notification when a new statement is available in MyChart. These notifications are sent based on your preferences in your MyChart account or our electronic medical records.

You can then pay your bill or set up a payment plan directly through MyChart. If you’re not enrolled in MyChart, you can still pay online as a guest using your account number and last name.

Note: Please make sure your email address and phone number are up to date in MyChart, and that MyChart notifications aren’t blocked.