Providing Feedback
At St. Luke's, your feedback is important to us. We encourage you, your family, and your caregivers to share observations, voice concerns and compliments, or recommend changes. You can also express your gratitude for a St. Luke’s staff member who’s made a difference in your life. Working together, we can make every patient experience at St. Luke’s the best it can be.
St. Luke's is able to address complaints and grievances up to one year following the event in question and/or date of service. Appeals may be considered on a case-by-case basis. St. Luke’s will only direct responses regarding patient experiences to the patient or legal patient representative in order to protect personal health information.
Please note: Our health system is based in Idaho and eastern Oregon. We are not able to support feedback related to St. Luke's health care organizations in other areas of the country.
If you’d like a hard copy of your St. Luke’s medical record, please send us a written request. We may charge a small, cost-based fee to cover the printing and handling.
