Support Belonging and Growth

Create a greater sense of belonging within the nursing workforce through development and engagement.

Culture

Balanced Performance Metric

• Feels safe speaking up
• Intends to still work here in two to three years
• Feels informed

Key Opportunities

• Belonging
• Clinical and leader development
• Retention of nursing team members
• Diversity, equity and inclusion

Major Initiatives

• Well-being support
• Magnet journey
• Recognition
• Input/communication
• Shared governance engagement—all levels
• 5:1 coaching
• Leader 1:1s
• Development pathways for nursing team members: MA, MHT, CNA, LPN, RN

Improve Quality and Safety Outcomes

Enhance the culture of safety through the consistent application of Safety Together high reliability skills.

Safety of Care

Balanced Performance Metric

• SSER – Inpatient
• SSER – Ambulatory
• DART rate

Key Opportunities

• Reduce CAUTI, CLABSI and SSI rates
• Reduce number of falls with injury
• Reduce HAPI rate
• Reduce number of employee injuries
• Standardize ambulatory vital sign process

Major Initiatives

• Safety Together
• I-PASS
• Transparency and visibility to performance on dashboards at the unit level
• Accountability to best practices
• Cardiac monitoring
• MyChart Bedside

Care Experience

Improve patient experience through consistent use of best practices.

Patient Perception of Care

Balanced Performance Metric

• Likely to Recommend – Inpatient
• Likely to Recommend – Emergency
• Likely to Recommend – Ambulatory

Key Opportunities

• Improve patient and family experience of care
• Leverage Care Councils

Major Initiatives

• Interval rounding for inpatients
• Nurse-leader rounding to support patients and inform coaching for team (5:1/iRound)
• Standardize patient and family education utilized by clinical staff
• Use thoughtful interaction tools with patients and families
• Bedside shift report

Stewardship

Embrace workforce innovation by delivering care with updated team-nursing models that leverage every team member to the height of their licenses, training, skill and experience.

Financial Health

Balanced Performance Metric

• Combined operating EBIDA margin

Key Opportunities

• Creation of a sustainable nursing workforce plan
• Retention of team members
• Significant reduction of traveler usage

Major Initiatives

• Partner with universities to create sustainable nurse pipeline
• Create new care delivery models for nursing that are team based
• Leverage technology
• Virtual safety attendants
• Cross-training
• Apprenticeships
• Career pathways