MyChart
Support Belonging and Growth
Create a greater sense of belonging within the nursing workforce through development and engagement.
Culture
Balanced Performance Metric
- Feels safe speaking up
- Intends to still work here in two to three years
- Feels informed
Key Opportunities
- Belonging
- Clinical and leader development
- Retention of nursing team members
- Diversity, equity and inclusion
Major Initiatives
- Well-being support
- Magnet journey
- Recognition
- Input/communication
- Shared governance engagement—all levels
- 5:1 coaching
- Leader 1:1s
- Development pathways for nursing team members: MA, MHT, CNA, LPN, RN
Improve Quality and Safety Outcomes
Enhance the culture of safety through the consistent application of Safety Together high reliability skills.
Safety of Care
Balanced Performance Metric
- SSER – Inpatient
- SSER – Ambulatory
- DART rate
Key Opportunities
- Reduce CAUTI, CLABSI and SSI rates
- Reduce number of falls with injury
- Reduce HAPI rate
- Reduce number of employee injuries
- Standardize ambulatory vital sign process
Major Initiatives
- Safety Together
- I-PASS
- Transparency and visibility to performance on dashboards at the unit level
- Accountability to best practices
- Cardiac monitoring
- MyChart Bedside
Care Experience
Improve patient experience through consistent use of best practices.
Patient Perception of Care
Balanced Performance Metric
- Likely to Recommend – Inpatient
- Likely to Recommend – Emergency
- Likely to Recommend – Ambulatory
Key Opportunities
- Improve patient and family experience of care
- Leverage Care Councils
Major Initiatives
- Interval rounding for inpatients
- Nurse-leader rounding to support patients and inform coaching for team (5:1/iRound)
- Standardize patient and family education utilized by clinical staff
- Use thoughtful interaction tools with patients and families
- Bedside shift report
Stewardship
Embrace workforce innovation by delivering care with updated team-nursing models that leverage every team member to the height of their licenses, training, skill and experience.
Financial Health
Balanced Performance Metric
- Combined operating EBIDA margin
Key Opportunities
- Creation of a sustainable nursing workforce plan
- Retention of team members
- Significant reduction of traveler usage
Major Initiatives
- Partner with universities to create sustainable nurse pipeline
- Create new care delivery models for nursing that are team based
- Leverage technology
- Virtual safety attendants
- Cross-training
- Apprenticeships
- Career pathways
